The Assistant General Manager is responsible for managing all guest service operations while supporting the General Manager in providing overall leadership in the hotel’s continuing effort to deliver outstanding guest service and operational efficiency across all departments.

The AGM will assist in hiring team members, managing performance, communicating feedback, administering discipline and training the team in the successful execution of their jobs. This includes the assessment of staff and property by “walking” the site and managing the team on a continual basis throughout the day.

The Assistant General Manager provides impeccable guest service and is a role model for delivering exceptional guest experiences.

WHAT ARE WE LOOKING FOR?

Exceptional Customer Service both to our guests and team members.

Business & Financial Skill with the highest standard of care in managing guest transactions, financial reporting, cash management, account reconciliation, and confidential data.

Coach & Trainer leading team members to success and helping deliver memorable guest experiences throughout the hotel.

Premium Brand Experience with a proven track record in management and leadership of teams.  

CORE RESPONSIBILITIES:

• Ensure compliance with brand standard operating procedures and all company policies.

• Plan, organize, facilitate and participate in team member and department manager meetings.

• Develop and implement plans that improve guest and team member satisfaction.

• Monitor and develop team member performance, providing supervision and training development, conducting counseling and evaluations and delivering recognition and rewards.

• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement

• Assist in identifying operational performance, productivity, and efficiency gaps and implementing measures to correct those deficiencies

• Serve and act as General Manager in his or her absence.

• Ensure customer service, technical skill, and brand mandated training occurs throughout the property to support successful daily operations.

• Establish a presence with team members on the property and actively solicits team member feedback. Utilizes an “open door” policy and reviews team member engagement results to identify and address team member problems or concerns. Ensure team members are treated fairly and equitably.

• Foster team member commitment to providing exceptional service, participates in daily stand-up meetings and model desired service behaviors in all interactions with guests and team members.

• Highly visible and interact with customers on a regular basis to obtain feedback on the quality of the product, service levels, and overall satisfaction.

• Observe service behaviors of team members and provide feedback to individuals and supervisors. Continuously strive to improve service performance.

• Review comment cards, guest survey results and other data to identify areas of improvement. Review both positive and negative findings with the hotel team and ensure appropriate action is taken when needed.

• Ensure policies are administered fairly and consistently, and that team member performance is evaluated and recognized where appropriate.

FRONT OFFICE RESPONSIBILITIES:

• Interview, hire and initial training for all Front Desk team associates.

• Ongoing training and support for all associates and ensure performance in accordance with hotel brand and company standards.

• Conduct group training in classroom sessions and hands-on training while assisting with Front Desk operations. 

• Ongoing review of staff to ensure adherence to established policies and procedures.

• Respond to inquiries concerning hotel policies and service.

• Enforce all cash handling and credit card policies, verify banks and deposits at the end of each shift.

• Review daily front office work and reports generated by Night Audit.

• Perform technical and administrative duties, including, but not limited to; Profit and Loss Statements, Rewards Reimbursement, Accounts Receivable, Credit Account Reconciliation and Payroll.

Introduction:

We are seeking a reliable and efficient Housekeeper to join our team and ensure that our facilities are clean and well-maintained. The Housekeeper will be responsible for cleaning guest rooms, common areas, and other areas of the facility, as well as performing tasks such as laundry and inventory management. The successful candidate will have strong attention to detail and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Clean guest rooms and common areas, including dusting, vacuuming, and changing linens

• Perform tasks such as laundry and inventory management

• Maintain a clean and organized work area

• Report any maintenance issues or damages to the appropriate team members

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a housekeeper or in a similar role

• Strong attention to detail

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment

REPORTS TO: Guest Service Manager / Assistant General Manager / General Manager

ABOUT HOMEWOOD SUITES TUSCALOOSA

The Homewood Suites Tuscaloosa, managed by Vista Host Management & Development 

Company, is located near the University of Alabama, providing easy access for families, 

alumni, and business travelers. With all-suite accommodations, a complimentary 

breakfast, and an outdoor pool, the hotel is perfect for extended stays in the Tuscaloosa 

area.

POSITION SUMMARY

The Breakfast Attendant is responsible for greeting and assisting guests, providing prompt 

and courteous services, and ensuring that all breakfast offerings are well-maintained and 

presented. The role requires a focus on delivering a positive guest experience by keeping 

the dining area clean, inviting, and well-stocked at all times.

WHO IS THIS POSITION FOR?

The Breakfast Attendant position is ideal for individuals who:

• Enjoy interacting with guests and providing excellent customer service.

• Are self-starters with a proactive approach to tasks.

• Work well independently and as part of a team to ensure a positive guest 

experience.

• Have strong time management skills and can maintain a clean, well-organized 

breakfast area.

• Are looking for a hands-on role with early hours, ideal for those who like to start their 

day early.

WHY WORK FOR US?

• Competitive pay with regular performance evaluations.

• Vacation / Sick / Bereavement / Holiday Pay (based on eligibility).

• Employee Discounts (Brand Hotels & Company Hotels).

• Free, Third-Party Employee Assistance Program (personal and professional).

• Opportunities for growth within Vista Host properties.

DUTIES AND RESPONSIBILITIES

• Prepare and serve the daily breakfast bar, ensuring a consistent presentation.

• Greet each guest warmly and ensure guests are satisfied with their breakfast 

experience.

• Monitor and replenish food and beverage items to maintain a well-stocked breakfast 

area.

• Maintain cleanliness of the breakfast area, including clearing tables and disposing 

of trash.

• Perform daily and weekly inventory control, ensuring sufficient supplies are 

available.

• Place weekly food orders, coordinating with the management team as needed.

• Assist in other departments as needed and perform other related duties as 

assigned.

• Provide a positive, professional image at all times through appearance and behavior.

POSITION REQUIREMENTS

• Must be able to communicate effectively in English, both verbally and in writing.

• Must be able to stand for long periods.

• Must be able to lift up to 40 lbs.

• Prior experience in food service or hospitality is a plus but not required.